Mystery Shopping

Is Your Brand Keeping Its Promise?

The Mystery Shopping service from Taylor McKenzie Research & Marketing works in partnership with your business to increase your customers’ positive experiences and boost your sales. Customers rarely inform the company if they are disappointed – as many as 96%* of dissatisfied customers vote with their feet, and bad news travels fast.

What we do

TMcK specialises in designing and implementing tailored performance measurement programmes which will provide you with the feedback you need regarding your customer-facing staff.

How we help

We will help you build and develop a valuable research program in an honest, objective and ethical manner. Whether you want to create an outstanding service programme throughout a branching network, or a single boutique in the High Street, our Mystery Shopping Service will work for you.

* Commonly Quoted Customer Service Statistics – based on research made by Technical Assistance Research Programs, Inc. (TARP) of Arlington, Virginia.

Email: [email protected]

Tel: 0141 221 8030 – Quote Full Service