Ensuring that your website or app meets the needs of those who are going to be using it is crucial to ensure its success. Usability allows you to test how well your software or website is performing by testing it with those who will be using it.
Usability is increasing becoming a larger part of the research that we undertake and as a result we have invested significantly in ensuring our facilities meet the highest possible standard to deliver the best results.
We are proud to host two of Scotland’s premier viewing facilities
The Glasgow View
A relaxing and professional space, allowing researchers and clients to focus purely on the research in hand
The Edinburgh View
A contemporary space, 2 minutes from Haymarket station
SMWS
The Challenge:
The Scotch Malt Whisky Society (SMWS) is the world’s foremost whisky club but in recent years membership has slowly declined. The SMWS wanted our help to define their audience, understand the key drivers and barriers to membership and how the society could grow members globally.
What We Did:
Qualitative and quantitative insight identified 6 key whisky member ‘types’ and their key drivers of choice within the category. Qualitative work in the UK revealed the role whisky played and how each member type wanted the society to engage with them. Quantitative insight helped to size the opportunity of each segment and identify which whisky types dominated in each of their key markets globally.
The Result:
This work has helped the society redefine membership product, proposition and benefits by mind-set type, improve the membership renewal process and communications and aid creation of a new visual brand identity.
